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Rma Policy

TBK GSM BVBA RMA TICKET SERVICE to the Support Center

1.Create your ticket online for each device seperately .
2.Get your ticket number for the device .

 

Generated Ticket number should be written and sticked on the device as shown as in the picture

Conditions :

 

Returned devices should be as FULL SET with gift box .
We will not be responsible for the returned items which we have not been informed thus please send us the tracking number as soon as you have shipped items to our address mentioned.
We will charge 55 € if there is no any malfunction with the devices we have received so please make sure of the problems before hand sending to us.
If  the devices with passcode , screenlock , appleid , icloud will be charged 55 € extra for service processing fees.
We will not accept the devices and we will charge penalty 100 € for the devices physically modified or manipulated
 
            Return and Warranty :
Return Grade Difference

Accordingly to physical condition of "returned devices" will be manually graded in our system and respective price differences with "GRADE A" will be billed during replacement

Return Accessories Warranty :
Pysically damaged or missing items will be billed during replacement
 
RMA Results and Delivery :
Replacement returns should be expected with-in 3 to 4 weeks.
if there is any problem we will contact you within your ticket .
 
Shipping address:
[Name] TUNCAY AKTAY
[Company Name] FABRICA TELECOM LIMITED
[Street Address] UNIT 5 MAINA INDUSTRIAL ESTATE DOMINION ROAD SOUTHALL LONDON UB25DP UK
[Phone] +447823562382

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FABRICA TELECOM LIMITED